Refund Policy

1. Scope of this policy

This policy explains when and how you can obtain a refund for a Flash IPTV Nordic subscription. It applies to every plan purchased directly through flashiptvnordic.com by a customer of [[COMPANY_NAME]], registered in [[COMPANY_COUNTRY]] under number [[COMPANY_REG_NO]], with its registered office at [[COMPANY_ADDRESS]]. It forms part of, and should be read together with, our Terms and Conditions.

The policy does not cover purchases made through a reseller, a marketplace listing or any third party that is not this website. If you bought access somewhere other than flashiptvnordic.com, your contract is with that seller and any refund must be requested from them.

2. Try before you pay: the free 24-hour trial

We strongly encourage every prospective customer to use the free 24-hour trial before making any payment. The trial requires no credit card and carries no obligation. It gives you a full day to confirm what actually matters: that your connection sustains the stream, that your device and player work as expected, and that the channels you care about are present in the line-up.

Taking the trial first is the most effective way to avoid disappointment, and it costs nothing. If you have already paid without trialling the service, this policy still applies in full.

3. Fourteen-day money-back guarantee

If you experience a technical problem with the service that our support team cannot resolve, you may request a full refund within fourteen (14) days of the date of purchase. It covers the entire amount paid for the subscription period concerned, without deduction for the days already used.

The guarantee is engaged by a genuine technical failure. Examples include streams that will not load on any device or connection, persistent buffering that our engineers cannot trace to your local network, credentials that never activate, or a documented inability to deliver the service on the platform you purchased it for. It is not intended to cover a change of mind about which channels you want, a decision to switch to another provider, or a fault demonstrably located in equipment or connectivity outside our control.

The fourteen-day period runs from the date on which the payment was completed, not from the date on which you first attempted to use the service. Requests received after that period has expired fall outside the guarantee; see section 7.

4. Contact support first

Before submitting a refund request, please give our support team a fair opportunity to fix the problem. Support is staffed 24 hours a day, seven days a week, by live chat and by email at support@flashiptvnordic.com. In practice most issues are settled in a single conversation: a player setting, a server reassignment or fresh credentials will normally restore a working stream within minutes.

It is a condition of the guarantee that the fault could not be resolved by support, so the attempt must be made before the outcome is known. If we cannot put the problem right, we will say so and process the refund; we will not keep a customer in an unresolved support loop to run down the fourteen-day clock. Where a diagnosis is still in progress at day fourteen, we will extend the deadline in writing rather than reject a request on timing grounds.

5. How to request a refund

Send your request by email to support@flashiptvnordic.com, or raise it in live chat and ask for a written confirmation. To allow us to identify the transaction without further correspondence, include the following.

• The email address used when the account was created.
• Your order reference or transaction ID from the confirmation email.
• The date of purchase and the plan you bought (2 months €30, 4 months €57, 6 months €72 or 1 year €120).
• A short description of the technical problem and the device, application and country you were using.
• The reference of any earlier support conversation about the same fault, if you have it.

We acknowledge refund requests within one working day. If we need further diagnostic detail we will ask for it promptly, and the time you take to reply is not counted against the fourteen-day window.

6. Approved refunds and repayment times

Where a refund is approved, the money is returned to the original payment method used for the purchase. We cannot pay a refund to a different card, a different account holder or an alternative payment channel, because doing so would defeat the anti-fraud controls operated by our payment providers.

We instruct the refund with our payment service provider as soon as the request is approved, normally on the same working day. The funds are then returned within fourteen (14) days at the latest, and in most cases considerably sooner. The final step is controlled by your bank or card issuer, and their internal settlement times can add several days before the credit appears on your statement. If more than fourteen days have passed since our approval and you still see nothing, contact us and we will provide the processor’s reference so that your bank can trace it.

Once a refund is issued, access to the subscription ends and the associated credentials are deactivated. A refunded subscription cannot be reactivated; a new plan must be purchased if you wish to return later.

7. Exceptions

A refund will not be granted in the following circumstances.

• Requests made after the fourteen-day period. Once the guarantee period has expired, the subscription is treated as accepted and no refund of the remaining term is due.
• Sharing, reselling or redistributing credentials. Accounts used by more than one household, offered for sale, or distributed to third parties are in breach of the Terms and Conditions and lose all entitlement to a refund.
• Any other material breach of the Terms and Conditions, including exceeding the permitted number of simultaneous connections, public or commercial exhibition of streams, or recording for redistribution.
• Abuse of the guarantee. Repeated purchase-and-refund cycles, or requests from a customer who has previously been refunded for the same claimed fault, may be declined.
• Fraudulent payments and unjustified chargebacks. Where a payment is reversed through the card scheme without first raising the matter with us, the account is suspended immediately and no further refund is payable. We reserve the right to contest such chargebacks with evidence of service delivery.
• Faults outside our infrastructure, such as a failed home internet connection, an ISP restriction, an incompatible or unsupported device, or a third-party player application that the customer has chosen to use. See the Disclaimer for our position on third-party software.
• Changes to channel line-ups. Broadcast rights move between operators and line-ups change without notice. No specific channel or event is guaranteed, and a change of this kind is not a technical fault.

8. Your statutory right of withdrawal

Under European Union consumer law, a consumer buying at a distance generally has fourteen days in which to withdraw from the contract. For digital content and digital services supplied immediately, that right is lost once performance has begun with the consumer’s express prior consent and their acknowledgement that the right of withdrawal will thereby be lost. Because subscription credentials are issued and access is enabled straight after payment, you are asked to give that consent at checkout, and the statutory right of withdrawal ceases to apply from the moment access is granted.

The fourteen-day money-back guarantee described in this policy is offered voluntarily and in addition to your statutory rights. It is our own contractual commitment, given precisely because the statutory right is extinguished on immediate delivery. Nothing in this policy limits or excludes the mandatory consumer protections available to you under the law of your country of residence. Where those rights give you more than this policy does, they prevail.

9. No automatic renewal

Flash IPTV Nordic subscriptions do not renew automatically. There is no stored payment mandate and no recurring charge, so you are never billed unexpectedly for a further term. When a plan reaches its end date, access stops until you choose to purchase again.

10. Contact

Questions about this policy, or about a specific refund request, should be sent to support@flashiptvnordic.com or raised in live chat, which is available at any hour. Postal correspondence may be addressed to [[COMPANY_NAME]], [[COMPANY_ADDRESS]], [[COMPANY_COUNTRY]]. Further details of the operator are set out on our Company Information page.